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The Digital Institutional Repository of IIM Bangalore
This repository provides metadata of IIMB Publications and aimed at creating and preserving an archive of Institution scholarship. IIMB Publications include Articles, Working Papers (FULL TEXT), Book Chapters published by Faculty, Doctoral Dissertations by FPM Scholars and Project reports of Students enrolled in various courses of IIMB.
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Browsing by Author Shainesh, G
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| Issue Date | Title | Sub-Title | Author(s) | Journal Name | Volume Number | Issue Number | Pages |
|---|---|---|---|---|---|---|---|
| 2018 | Aadhaar: Multimedia and raw Aadhaar case study | - | Shainesh, G ; Sunder, Shyam ; Sudhir, K ; Elias, Jaan ; Rosenthal, Jean | ||||
| Jun-2014 | Affordable health care solutions for rural India | - | Shainesh, G | HSG Focus | Vol.2 | 12-14p. | |
| 2013 | Affordable healthcare in India, Young Professionals Network | - | Shainesh, G | ||||
| 2015 | An approach to prioritize customer-based, cost-effective service enhancements | - | Srinivasan, V ; Shainesh, G ; Sharma, A K | Service industries Journal | Vol.35 | Iss.14 | 747-762p. |
| 2015 | Bridging the service divide through digitally enabled service innovations: evidence from Indian healthcare service providers | - | Srivastava, Shirish C ; Shainesh, G | Mis Quarterly: Management information Systems | Vol.39 | Iss.1 | 245-267p. |
| 2010 | Cross-cultural differences in the effect of received word-of-mouth referral in relational service exchange | - | Wangenheim, Florian V. ; Stringfellow, Anne ; Yang, Zhilin ; Blazevic, Vera ; Praxmarer, Sandra ; Komor, Marcin ; Jiménez, Fernando R. ; Shainesh, G ; Schumann, Jan H ; Shannon, Randall M | Journal of International Marketing | Vol.18 | Iss.3 | 62-80p. |
| 2019 | Customer centricity in the digital age: rediscovering value | - | Shainesh, G | 692p. | |||
| 2006 | Customer relation management: a strategic perspective | - | Shainesh, G ; Sheth, Jagdish N | 224p. | |||
| 2001 | Customer relationship management: emerging concepts, tools and applications, 1st edition | - | Sheth, Jagdish N ; Atul, Parvatiyar ; Shainesh, G | 544p. | |||
| 2016 | Customer relationship management: Learn to develop customer relationships through a deepened understanding of the concepts and best practices of CRM | - | Shainesh, G | ||||
| 2005 | Customer relationship management: the strategic imperatives | - | Shainesh, G ; Sheth, Jagdish N | Revue Francais du Marketing, (in French) | Vol.215 | Iss.202 | 85-97p. |
| 2005 | Dimensions of service quality in developed and developing economies: multi-country cross-cultural comparisons | - | Shainesh, G ; Malhotra, Naresh K ; Ulgado, Francis M ; Agarwal, James ; Wu, Lan | International Marketing Review | Vol.22 | Iss.3 | 256-278p. |
| 2018 | Does country or culture matter in global marketing? : an empirical investigation of service quality and satisfaction model with moderators in three countries | - | Malhotra, Naresh K ; Agarwal, James ; Shainesh, G | 61-91p. | |||
| 2018 | Does intention translate into action? : investigating the impact of loyalty intention on future usage | - | Chatterjee, Swagato ; Shainesh, G ; Sravanan, C n Sai | Journal of indian Business Research | Vol.10 | Iss.2 | 151-169p. |
| 2012 | Drivers of behavioural intentions for a new service among current customers | - | Radhika, P ; Krishnamurthy, Anup ; Shainesh, G | ||||
| 2013 | Drivers of retailers’ sales: Exploring the role of value, satisfaction and loyalty | - | Chatterjee, Swagato ; Garg, Giriraj ; Shainesh, G | ||||
| 2010 | Drivers of trust in relational service exchange: understanding the importance of cross-cultural differences | - | Schumann, Jan H ; Wangenheim, Florian V ; Stringfellow, Anne ; Yang, Zhilin ; Praxmarer, Sandra ; Jimnez, Fernando R ; Blazevic, Vera ; Shannon, Randall M ; Shainesh, G ; Komor, Marcin | Journal of Service Research | Vol.13 | Iss.4 | 453-468p. |
| 2012 | Effects of trustworthiness and trust on loyalty intentions: validating a parsimonious model in banking | - | Shainesh, G | International Journal of Bank Marketing | Vol.30 | Iss.4 | 267-279p. |
| 2012 | Emergence of online shopping in India: Shopping orientation segments | - | Gehrt, Kenneth C ; Rajan, Mahesh N ; Shainesh, G ; Czerwinski, David ; O'Brien, Matthew | ||||
| 2012 | Emergence of online shopping in India: shopping orientation segments | - | Gehrt, Kenneth C ; Rajan, Mahesh N ; Shainesh, G ; Czerwinski, David ; O'Brien, Matthew | International Journal of Retail & Distribution Management | Vol.40 | Iss.10 | 742-758p. |