Browsing by Author Bicheno, John
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Issue Date | Title | Sub-Title | Author(s) | Journal Name | Volume Number | Issue Number | Pages |
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1999 | Extending the effectiveness of service mapping | - | Bicheno, John ; Gopalan, M R ; Mahesh, V S | IIMB Management Review | Vol.11 | Iss.1 | 13-24p. |