Welcome to the Research @IIMB
The Digital Institutional Repository of IIM Bangalore
This repository provides metadata of IIMB Publications and aimed at creating and preserving an archive of Institution scholarship. IIMB Publications include Articles, Working Papers (FULL TEXT), Book Chapters published by Faculty, Doctoral Dissertations by FPM Scholars and Project reports of Students enrolled in various courses of IIMB.
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- Customer Churn 2
- Customer churn 1
- Customer communication 1
- Customer complaints 1
- Customer Contact 1
- Customer content model 1
- Customer correspondence survey, ZPCs 1
- Customer coverage 1
- Customer decision making 1
- Customer dissatisfaction 1
- Customer dissonance 1
- Customer Disutilities 2
- Customer dynamics 1
- Customer engagement 4
- Customer engineering 1
- Customer equity 2
- Customer escalation management system 1
- Customer expectations 4
- Customer experience 5
- Customer feedback 4