Welcome to the Research @IIMB
The Digital Institutional Repository of IIM Bangalore
This repository provides metadata of IIMB Publications and aimed at creating and preserving an archive of Institution scholarship. IIMB Publications include Articles, Working Papers (FULL TEXT), Book Chapters published by Faculty, Doctoral Dissertations by FPM Scholars and Project reports of Students enrolled in various courses of IIMB.
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Browsing by Author Kasturi, Anand
Showing results 1 to 5 of 5
| Issue Date | Title | Sub-Title | Author(s) | Journal Name | Volume Number | Issue Number | Pages |
|---|---|---|---|---|---|---|---|
| 2002 | Service delvery in the media industry focus | - | Roy, Anirban ; Saha, Diptarup | ||||
| 2002 | Sodexho vochers | - | Gupta, Mahima ; Chandak, Vikas | ||||
| 2014 | Study of ways and means of managing customer satisfaction in Indian IT Industry and arrive at comprehensive recommendations to leverage customer satisfaction as sustainable competitive advantage | - | Sudeep Kumar, S. K. ; Sundaram, Venkatesan | 54p. | |||
| 2005 | To study the gaps in service process design and delivery and to suggest remedies | - | Katti, Gopal Vasu ; Gautam, Vikas | 70p. | |||
| 2002 | Understanding retail store consumer behaviour tangibles in retail stores | - | Haldar, Dibyojyoti ; Chaudhri, Sandeepan |