Welcome to the Research @IIMB
The Digital Institutional Repository of IIM Bangalore
This repository provides metadata of IIMB Publications and aimed at creating and preserving an archive of Institution scholarship. IIMB Publications include Articles, Working Papers (FULL TEXT), Book Chapters published by Faculty, Doctoral Dissertations by FPM Scholars and Project reports of Students enrolled in various courses of IIMB.
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Browsing by Subject Call centers
Showing results 1 to 4 of 4
| Issue Date | Title | Sub-Title | Author(s) | Journal Name | Volume Number | Issue Number | Pages |
|---|---|---|---|---|---|---|---|
| 2000 | Best practices of call centres; ANZ Grindlays Bank | - | Raghavendra, Anant K | ||||
| 2019 | Determining trunk lines in call centers with nonstationary arrivals and lognormal service times | - | Mahajan, Siddharth | American Journal of Operations Management and Information Systems | Vol.4 | Iss.3 | 71-79p. |
| 2006 | The relationship between board composition and firm performance: A study of Indian companies | - | Garg, Ajay Kumar | 149p. | |||
| 2005 | Successful' call centre employees: understanding employee attributes and performance evaluation processes. | - | Ojha, Abhoy K ; Kasturi, Anand | IIMB Management Review | Vol.17 | Iss.2 | 93-102p. |