Browsing by Subject Telephone call centres
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Issue Date | Title | Sub-Title | Author(s) | Journal Name | Volume Number | Issue Number | Pages |
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2005 | Successful' call centre employees: understanding employee attributes and performance evaluation processes. | - | Ojha, Abhoy K ; Kasturi, Anand | IIMB Management Review | Vol.17 | Iss.2 | 93-102p. |