Case study of fast growth

Abstract

This paper explores the stages of evolution of an outsourcing subsidiary and the various crisis or discontinuities it faced during its rapid growth. While Outsourcing subsidiaries go through the discontinuities like all other organizations, but the impact is magnified because of fast growth. By proactively setting up "listening posts" and actively monitoring the "leading indicators", the management can detect the tripping point and plan the organizational structure changes. Grounded Theory approach is used to develop the model. Based on the interviews with key personnel of one specific outsourcing subsidiary (Co.S), recommendations are provided.