Billnet: a case of BESCOM s IT enabled system and its impact on internal operational efficiency and customer service quality

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Please use this identifier to cite or link to this item: https://repository.iimb.ac.in/handle/123456789/10803

DC Field	Value	Language
dc.contributor.advisor	Mahadevan, B
dc.contributor.advisor	Basavaraj, K. P.
dc.contributor.author	Santosh, A. R.
dc.date.accessioned	2017-10-05T12:21:22Z
dc.date.accessioned	2019-03-18T10:43:02Z	-
dc.date.available	2017-10-05T12:21:22Z
dc.date.available	2019-03-18T10:43:02Z	-
dc.date.issued	2009
dc.identifier.uri	http://repository.iimb.ac.in/handle/123456789/10803
dc.description.abstract	This project studies the effect of introduction of IT billing system in BESCOM (Bangalore Electricity Company). In this study, we hypothesize that introduction of IT system has brought about value addition to all stakeholders and prove it with relevant data from field. The stakeholders are BESCOM, IT billing vendor and end consumer of BESCOM services. Data presented along with this report is based on interviews with officers in subdivision office of C2, Malleshwaram. It is assumed that this data is representative of data from other subdivisions in BESCOM.
dc.language.iso	en_US
dc.publisher	Indian Institute of Management Bangalore
dc.relation.ispartofseries	PGSEM-PR-P9-08	-
dc.subject	Information technology
dc.subject	Customer service
dc.title	Billnet: a case of BESCOM s IT enabled system and its impact on internal operational efficiency and customer service quality
dc.type	Project Report-PGSEM
dc.pages	12p.
dc.identifier.accession	E32967	-
Appears in Collections:	2009

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