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The Digital Institutional Repository of IIM Bangalore
This repository provides metadata of IIMB Publications and aimed at creating and preserving an archive of Institution scholarship. IIMB Publications include Articles, Working Papers (FULL TEXT), Book Chapters published by Faculty, Doctoral Dissertations by FPM Scholars and Project reports of Students enrolled in various courses of IIMB.
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https://repository.iimb.ac.in/handle/123456789/1590| Title: | The Journey or the Destination: Asymmetric Impact of Process and Outcome on Service Evaluations | Authors: | Aruna Divya, T Chatterjee, Swagato |
Keywords: | Service Evaluatio;Construal Level Theory;Process vs. Outcome;Consumer Satisfaction | Issue Date: | 2015 | Series/Report no.: | Working Paper-FPM | URI: | http://repository.iimb.ac.in/handle/123456789/1590 | Other Identifiers: | WP-IIMB-478 |
| Appears in Collections: | 2015 |
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