Please use this identifier to cite or link to this item: https://repository.iimb.ac.in/handle/123456789/3647
Title: Enterprise wide impact of CRM
Authors: Bhalla, Aparajita 
Chatterjee, Deep 
Issue Date: 2000
Publisher: Indian Institute of Management Bangalore
Series/Report no.: PGP-Contemporary Concerns Study;CCS.PGP.P-016
URI: http://repository.iimb.ac.in/handle/123456789/3647
Appears in Collections:2000

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