Developing performance measurement and management systems for a software firm

Abstract

Executives and managers have always needed to understand how their businesses are performing. However, the declining economy and other recent events like the fallout from high-profile corporate failures like Enron, WorldCom etc have increased the focus on understanding and managing corporate performance. Enterprises need to be innovative and agile in their responses to frequent changes. Increased customer demands and higher expectations necessitate enterprises to look into new approaches of measuring performance and assessing outcomes. Managers need to be aware of measurement principles that further an enterprise's competitiveness.