Please use this identifier to cite or link to this item: https://repository.iimb.ac.in/handle/123456789/5230
Title: Customer relationship management in e-business (E-CRM)
Authors: Shweta, Mishra 
Bhumika, Patel 
Issue Date: 2000
Publisher: Indian Institute of Management Bangalore
Series/Report no.: PGP Contemporary Concerns Study;CCS.PGP.P-011
URI: http://repository.iimb.ac.in/handle/123456789/5230
Appears in Collections:2000

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