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The Digital Institutional Repository of IIM Bangalore
This repository provides metadata of IIMB Publications and aimed at creating and preserving an archive of Institution scholarship. IIMB Publications include Articles, Working Papers (FULL TEXT), Book Chapters published by Faculty, Doctoral Dissertations by FPM Scholars and Project reports of Students enrolled in various courses of IIMB.
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https://repository.iimb.ac.in/handle/123456789/5290| Title: | Developing and validating a framework/model for service audit | Authors: | Doley, Indrani Jha, Shashank, Shekhar |
Keywords: | Service industry;Commercial banking;Total quality measurement;Service delivery process;Customer loyalty model;Service profit chain model | Issue Date: | 2003 | Publisher: | Indian Institute of Management Bangalore | Series/Report no.: | PGP-Contemporary Concerns Study;CCS.PGP.P3-013 | URI: | http://repository.iimb.ac.in/handle/123456789/5290 |
| Appears in Collections: | 2003 |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| CCS.PGP.P3-13.pdf | 18.37 MB | Adobe PDF | View/Open Request a copy |
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