Knowledge management for Wipro Technologies - a practical approach: Wipro Technologies

Abstract

It is found that, that even though there is a lot of KM related activities in organizations, these activities generally focus on either processes (i.e. people and their interactions) or on the product (i.e. tools and technologies for managing documents and other knowledge-objects). In this project, we propose to evolve a complete KM Framework that can be applied during the implementation of Knowledge Management Initiative. Even though this framework would focus on Wipro Technologies, it would be universal enough to be adapted by any Knowledge-Intensive Organization. Rather than being solely theoretical, we have followed a practical approach in evolving the KM Framework. A number of existing frameworks are either biased towards one or a few dimensions or are just theoretical. We have attempted to identify the various dimensions in order to evolve a complete and practical framework that is suitable for a Software. The Knowledge Management needs of the organization has been studied and analyzed through discussions and surveys across the organization. Based on this, the needs have been classified under a set of key business drivers that form the basis for the KM Initiative. Apart from discussions and surveys within the organization published literature on KM has been researched in order to understand how KM is being implemented in other organizations. Business processes have been identified where Knowledge Management systems would make a huge impact on the user community and implementation recommendations have also been made.