Jobs on the move: de-localisation and relocation of ework-discussion

Abstract

Developments in Information and Communication Technologies (ICT) in the last few years have significantly challenged the importance of the place of work. Phrases such as ‘death of distance’ and ‘location doesn’t matter’ are commonly encountered in the industry and media. Today we are witnessing an accelerated growth in the relocation of eWork using outsourcing or other mechanisms. Relocation of eWork is not confined to the IT Services alone, but spans several business functions giving rise to a new industry – the IT enabled services BPO. Indian industry has been a significant beneficiary of this phenomenon, and many today refer to India as ‘the World’s Back Office’. However the growing success of this Indian industry raises questions about the quality and character of telemediated jobs, the forms, choices and motives of relocation, the relocation of different business functions and knowledge intensive work and the challenges of domestic relocation of eWork. The social consequences of such relocation, especially on women and disadvantaged groups, the patterns of employment and the cultural issues are the larger aspects that need to be examined. Can the initial success of the industry sustain itself and what is the policy, legislative and educational framework required to facilitate the process? IIMB Management Review felt that a discussion on the subject was timely and invited a distinguished panel of practitioners and academics to discuss the objectives, processes, and impact of relocation