Correlating net promoter score and customer satisfaction quotient for the philips healthcare segment; Philips

Abstract

The internship began on 5th April, 2010. After the orientation we were assigned individual projects, from either of the their three departments: Healthcare, Lighting and CMO. Each of us were assigned project guides and sponsors, who, in my case, were APS Sandhu, the Philips NPS Country Head and R Sridharan, the department head of Healthcare. We were provided schedules for our interim and final presentations, feedback sessions and so on. We started work that very day. It were very relaxed through most ofthe project, we worked Monday through Friday and were free during the weekends. In terms of workload, I personally felt that it was low and the company could definitely have increased it further. But the company personnel were definitely supportive and positive and our inputs were very well appreciated. This made it easy for me to interact and work well at Philips, which I suspect may have been difficult had I been in a different company. In terms of work-experience I felt that the 2 months of internship was productive and the work was challenging. Overall I feel I've gained significantly from this experience.