Service quality at Hongkong Bank, Bangalore

The Digital Institutional Repository of IIM Bangalore

Please use this identifier to cite or link to this item: https://repository.iimb.ac.in/handle/2074/17190

DC Field	Value	Language
dc.contributor.author	Nongbri, Osmond E J
dc.date.accessioned	2021-02-25T13:24:33Z	-
dc.date.available	2021-02-25T13:24:33Z	-
dc.date.issued	1994
dc.identifier.uri	https://repository.iimb.ac.in/handle/2074/17190	-
dc.description.abstract	The following are the main findings of the survey. 1.Customers are quite satisfied with the Bank and have ranked the Bank in between very to quite satisfied for the various criteria measured. 2. The main flaw with the present service is that customers have to wait rather long in queue. However, the cheque box facility has gone-a long way in reducing this problem. 3. The staff is seem as being helpful and friendly. 4. The Bank is perceived as offering better service than other one in Bangalore. Faster service in certain areas, such as delivering ATM cards and reducing ATM down time is needed.
dc.publisher	Indian Institute of Management Bangalore
dc.relation.ispartofseries	PGP_SP_N4_146
dc.subject	Service quality
dc.subject	Banking
dc.title	Service quality at Hongkong Bank, Bangalore
dc.type	Summer Project Report-PGP
dc.pages	25p.
dc.identifier.accession	E7066
Appears in Collections:	1990-1995

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