A study on customer satisfaction of service and spare parts operations at Bilaspur; Bharat Earth Movers Limited

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Please use this identifier to cite or link to this item: https://repository.iimb.ac.in/handle/2074/17198

DC Field	Value	Language
dc.contributor.author	Ramanujam, R
dc.date.accessioned	2021-02-25T13:24:34Z	-
dc.date.available	2021-02-25T13:24:34Z	-
dc.date.issued	1994
dc.identifier.uri	https://repository.iimb.ac.in/handle/2074/17198	-
dc.description.abstract	Bharat Earth Movers Limited (BEML ), is a public sector organization manufacturing among others, a variety of earth moving equipments. During the past few years, the top management was worried about the rapid growth in competition in the spares market. Hence a study was initiated to study the spares parts performance at Bilaspur, BEML’s largest spares parts depot in India ( outside production centres). A study on customer perceptions of BEML's practices, both in service and parts supply was also undertaken.
dc.publisher	Indian Institute of Management Bangalore
dc.relation.ispartofseries	PGP_SP_N4_154
dc.subject	Customer satisfaction
dc.subject	Spare parts
dc.subject	Earth movers
dc.subject	Services
dc.title	A study on customer satisfaction of service and spare parts operations at Bilaspur; Bharat Earth Movers Limited
dc.type	Summer Project Report-PGP
dc.pages	92p.
dc.identifier.accession	E7079
dc.identifier.accession	E7080
Appears in Collections:	1990-1995

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