A survey to determine the service levels and costomer satisfaction in the car finance segment; SRF Finance Ltd.

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Please use this identifier to cite or link to this item: https://repository.iimb.ac.in/handle/2074/17458

DC Field	Value	Language
dc.contributor.author	Tewari, Mihir
dc.date.accessioned	2021-03-02T13:17:35Z	-
dc.date.available	2021-03-02T13:17:35Z	-
dc.date.issued	1995
dc.identifier.uri	https://repository.iimb.ac.in/handle/2074/17458	-
dc.description.abstract	The automobile market is on the verge of unprecedented international growth, with a host of new, expected quality cars to be launched in India within a few years. Coupled with this growth is being to be the growth in the Car Finance segment, with an ever-increasing number of cars increasingly brought on finance. With the availability of cars no longer being a selling plank, Service will gain importance, not only to retain but also to acquire new customers.
dc.publisher	Indian Institute of Management Bangalore
dc.relation.ispartofseries	PGP_SP_N5_078
dc.subject	Customer satisfaction
dc.subject	Automobile industry
dc.title	A survey to determine the service levels and costomer satisfaction in the car finance segment; SRF Finance Ltd.
dc.type	Summer Project Report-PGP
dc.pages	39p.
dc.identifier.accession	E8464
Appears in Collections:	1990-1995

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