Taxonomy of technical skills in workforce management

Abstract

The technology in each industry is progressing faster than ever across industries. Particularly, in the IT services sector, technology strengths and competitive advantages have been shifting in an unprecedented pace. These shifts in technology do not affect any machinery but affect the human resource within these service firms. With the reduced life cycles of newer technologies, there is a need for quick skilling of the human capital and even faster learning cycles. Strategic importance is given to knowledge and skill management in service firms. Their ability to learn and update their skills and abilities in the relevant areas of expertise gives them the much-needed capability to remain competitive and relevant in the current and future market scenarios. Product Engineering is the process of innovating, designing, developing, testing and deploying a software product. Consumers demands are becoming more and more sophisticated nowadays. The buyers continuously insist on latest technologies, and enhanced capabilities from their suppliers. Consumers want to work closely with the suppliers so that their stochastic demands (in terms of product & service attribute) are met into order to win over the end consumer. The aim is to deliver superior quality and enriched user experience in products and services. As a result, product and service companies are continuously engaged in the process of localization, process optimization, innovation, re-engineering, customization and cost reduction to meet these demands. This project studies the scenario of knowledge and skill management in a Product Engineering Services company requiring to future-proof itself. Recommendations from this project will work towards addressing the issues of skill development cycles consistent with the latest technology cycles.