Infrastructure requirements in India post

Abstract

In every country, postal services play a vital role in the exchange of information and goods. Post Offices serve not only customers’ communication needs but also allows them to conduct official business, pay bills, send or receive money, track and trace letters or parcels along the entire distribution chain. In 2013, postal organizations globally delivered 350 billion letters, 6 billion parcels and processed millions of financial transactions. The core letter-post service remains an important part of the business and letters accounted on an average 45% of a Post's overall revenue in 2013. However, a gradual decline in business mail is forcing national postal services to redefine themselves. Posts around the world are diversifying their products and services to better meet customers’ needs for reliability, speed and security. With e-commerce growth, the aim of any postal service is to position itself as the delivery service of choice for goods ordered online. The postal network remains the largest physical network in the world and the fundamental infrastructure that enables large segments of the economy to function. With more than 6,00,000 Post Offices globally, postal services are inclusive and accessible as a public service for every citizen, irrespective of one's position in society. As strong drivers of economic growth, posts must continue to innovate, develop efficient and accessible postal services, adopt common standards and exploit new technologies to diversify and improve services.