Delivery of e-commerce shipments: Challenges ahead and way to enhance customer experience

The Digital Institutional Repository of IIM Bangalore

Please use this identifier to cite or link to this item: https://repository.iimb.ac.in/handle/2074/20595

DC Field	Value	Language
dc.contributor.advisor	Hazra, Jishnu
dc.contributor.author	Bera, Ankit
dc.contributor.author	Arora, Lakshay
dc.date.accessioned	2021-11-15T10:51:49Z	-
dc.date.available	2021-11-15T10:51:49Z	-
dc.date.issued	2016
dc.identifier.uri	https://repository.iimb.ac.in/handle/2074/20595	-
dc.description.abstract	The retail e-commerce sector in India is booming and is one of the fastest growing markets. Although the online retail industry constitutes only 0.6% of the total retail industry in India, it is expected to grow to 3% by 2020E. The cumulative e-retail sector sales are currently $14bn (as of Dec’15) and is projected to grow at a CAGR of 50% to reach $55.26bn by 2018E.1 The average B2C e-commerce sales per digital buyer in India is expected to reach $ 724 in 2016, up from $ 597 in 2011. The major players in this field are Flipkart, Snapdeal, Amazon, Jabong, Paytm, etc.
dc.publisher	Indian Institute of Management Bangalore
dc.relation.ispartofseries	PGP_CCS_P16_031
dc.subject	E-commerce
dc.subject	E-retail industry
dc.subject	India
dc.subject	E-retail logistics
dc.title	Delivery of e-commerce shipments: Challenges ahead and way to enhance customer experience
dc.type	CCS Project Report-PGP
dc.pages	20p.
Appears in Collections:	2016

File	Size	Format
PGP_CCS_P16_031.pdf	826.47 kB	Adobe PDF	View/Open Request a copy

Check