Welcome to the Research @IIMB
The Digital Institutional Repository of IIM Bangalore
This repository provides metadata of IIMB Publications and aimed at creating and preserving an archive of Institution scholarship. IIMB Publications include Articles, Working Papers (FULL TEXT), Book Chapters published by Faculty, Doctoral Dissertations by FPM Scholars and Project reports of Students enrolled in various courses of IIMB.
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Browsing by Subject Customer Satisfaction
Showing results 1 to 4 of 4
| Issue Date | Title | Sub-Title | Author(s) | Journal Name | Volume Number | Issue Number | Pages |
|---|---|---|---|---|---|---|---|
| 1993 | Customer focus marketing program; Citybank N.A | - | Banerjee, Jayanta Kumar | 76p. | |||
| 1993 | Customer satisfaction measurement survey; Modi xerox, Delhi | - | Suneja, Sameer | 65p. | |||
| 2018 | Does country or culture matter in global marketing? : an empirical investigation of service quality and satisfaction model with moderators in three countries | - | Malhotra, Naresh K ; Agarwal, James ; Shainesh, G | 61-91p. | |||
| 2009 | Regional differences in factors affecting passenger satisfaction levels: an application of principal component analysis | - | Nagadevara, Vishnuprasad ; Ramanayya, T V | AIMS international journal of management | Vol.3 | Iss.2 | 97-110p. |