Welcome to the Research @IIMB
The Digital Institutional Repository of IIM Bangalore
This repository provides metadata of IIMB Publications and aimed at creating and preserving an archive of Institution scholarship. IIMB Publications include Articles, Working Papers (FULL TEXT), Book Chapters published by Faculty, Doctoral Dissertations by FPM Scholars and Project reports of Students enrolled in various courses of IIMB.
Learn More
Browsing by Subject Customer expectations
Showing results 1 to 4 of 4
| Issue Date | Title | Sub-Title | Author(s) | Journal Name | Volume Number | Issue Number | Pages |
|---|---|---|---|---|---|---|---|
| 2002 | Benchmarking against competition and internet business roadmap; Videsh Sanchar Nigam Limited | - | Sharma, Prasar P | ||||
| 1999 | Promotion diversification and growth strategies of non-banking financing companies | - | Lakshmi, R | ||||
| 1999 | Segmented service quality audit (SSQA) for banks: an empirical analysis | - | Thampy, Ashok ; Madanmohan, T R | 9p. | |||
| 1996 | What are the customers expectations from the best switchgear company; Larsen & Toubro Limited | - | Thind, Parampreet Singh |