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| Issue Date | Title | Sub-Title | Author(s) | Journal Name | Volume Number | Issue Number | Pages |
| 1995 | Analysis and suggestions on quality systems; Grindwell Norton Ltd. | - | Sanjay, R M | | | | 54p. |
| 1991 | Analysis of various methods of customer service and selection of the most feasible option; Network India Limited, New Delhi | - | Rao, Ananda | | | | 55p. |
| 2005 | Assessment of beyond LPG and customer service of Bharat gas distributors | - | Bhutia, Tenzing Yangdo | | | | 28p. |
| 1998 | Audit of C&FA locations in the west for good depot practices; Goderj HI Care Limited | - | Majumder, Anirban | | | | |
| 2009 | Billnet: a case of BESCOM s IT enabled system and its impact on internal operational efficiency and customer service quality | - | Santosh, A. R. | | | | 12p. |
| 1995 | Branch management and development of customer service index; ITC Printing and Packaging Division | - | Karthikeyan, Sumitra | | | | 102p. |
| 2000 | Call centre services; Vibrant Tech Private Limited | - | Bandita, Jaipuria | | | | |
| 2016 | Cross device user identification | - | Faizan, Ahmed Hashmi | | | | 8p. |
| 2020 | Customer perception of subscription of OTT services | - | Bamnote, Ankit ; Rankan, Rakshat | | | | 23p. |
| 1990 | Customer service cell: An end-user survey; Asian Paints India Limited | - | Nirupama, Kaushik | | | | 158p. |
| 1993 | Customer service survey dot matrix printers; WIPRO Peripherals | - | Kumar, Sunil | | | | 123p. |
| 2022 | Customer support chat bots in E-commerce | - | Choudhary, Ayan ; Gupta, Rajat | | | | 13p. |
| 1992 | Effective customer support system using escalation management; HCL-Hewlett Packard (HP) Limited, Noida | - | Mahajan, Sandeep | | | | 60p. |
| 1989 | Evaluation of customer service: A study done for Vysya Bank Limited, Bangalore | - | Basu, Arindam | | | | 84p. |
| 1999 | Every dealer survey Jodhpur; HCCBNWPL - Udaipur Operations | - | Jagati, Anurag | | | | |
| 2012 | Exploring adoption of mobile payment systems: a field study | - | Jain, Nimesh ; Supriya, D. V. | | | | 50p. |
| 2012 | Exploring the relationship between customer experience and business impact | - | Govind, Patil Abhishek ; Arora, Saurabh | | | | 21p. |
| 2018 | Freshmenu: Customer service quality improvement | - | Manjula, Appaswamy ; Raj, A S Kiran ; Mulky, Avinash G | | | | |
| 1995 | Know your customer: Review of customers of global finance; Citibank, N A, Bombay | - | Bhatwadekar, Sandip G | | | | 29p. |
| 2012 | Large IT/ITES deals in India: winning and customer management in large deals | - | Banerjee, Anirban ; Sarkar, Arkapravo | | | | 28p. |
