Browsing by Subject Customer services


select a letter below to browse by Keyword
0-9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
Showing results 1 to 20 of 28  next >
Issue DateTitleSub-TitleAuthor(s)Journal NameVolume NumberIssue NumberPages
1997Attrition management; Standard Chartered Bank-Garg, Shree Priya 
2011Aviva mobile application for servicing customers: Aviva-India-Sharma, Prachi 9p.
1997Benefits from Marshal 3.0 and a framework to quantify them; Ramco Systems-Bahl, Rajiv 
2012Business case exploring opportunities for configuration management software for data storage systems; NetApp-Singh, Pradeep Kumar 21p.
2021Buzz marketing and its influence on customer purchase intentions-Ajithchandra, Gopu ; Harshitha, Pushpagiri 22p.
2021Critical analysis of the influence of co-shoping & technological aid on consumer purchasing intent-Ghosh, Ananya ; Roy, Kangkan 36p.
2004Delivering customer delight: the PCM way-Patodia, Susmit 74p.
2016Developing customer acquisition ideas by using digital platforms for Bangalore market for Tech-Tailor.-Pravinsinh, Rathwa Virajsinh 4p.
2005Emerging landscape and new value propositions in the civil aviation sector-Patibandla, Murali IIMB Management ReviewVol.17Iss.131-40p.
2003Exploring brand loyalty-Rakshit, Krishanu ; Kumar, S Ramesh IIMB Management ReviewVol.15Iss.353-58p.
2021Key factors driving consumer's hyperlocal delivery choice-Bhavana, Alugubelli ; Pandey, Satyarth 19p.
2001Linking demand forecasting with production planning; TI Cycles of India Limited-Gangte, Boilal P 
2006Managing across borders-Ramachandran, J ; Garg, Pranav ; Narayanan, Lakshmi ; D'Souza, Francisco IIMB Management ReviewVol.18Iss.3241-252p.
2016Market research to ascertain customer pain points post smartphone purchase and relevance of customer service in purchase decision-Bar, Kaushik ; Misra, Avaneesh 36p.
2011New improved formula: consumer engagement and trial generation plot for test market in Tamil Nadu; Reckitt Benckiser-Vishnu, P. 20p.
2011OEM customer service improvement: Frudenberg; EagleBurgmann-Dhawale, Sharad 27p.
2018Panelist on research directions - services marketing-Shainesh, G 
2004Quality of customer intimacy at Tata Motors-Sangode, Asit C. 33p.
2021Role of omnichannel approach in influencing customer loyalty-Kumar, Darshan ; Narender 22p.
2012Roll-out of word of mouth advocacy program; Reckitt Benckiser-Singh, Swadeep 11p.