Service standards and customer satisfaction of ANZ Grindlays bank p.l.c.

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Please use this identifier to cite or link to this item: https://repository.iimb.ac.in/handle/2074/17065

DC Field	Value	Language
dc.contributor.author	Singh, Prashant Vikram
dc.date.accessioned	2021-02-19T12:06:04Z	-
dc.date.available	2021-02-19T12:06:04Z	-
dc.date.issued	1994
dc.identifier.uri	https://repository.iimb.ac.in/handle/2074/17065	-
dc.description.abstract	This study aims to relook at the service standards and customer' satisfaction of Corporate Bank, ANZ Grind lays Bank. This covers all the aspects related to service. The attempt is to understand the customer’s needs ( most of which , are case-specific ), to draw general patterns related to customer's perception of ANZ, Grindlays and to see what systemic changes can be introduced to improve the service
dc.publisher	Indian Institute of Management Bangalore
dc.relation.ispartofseries	PGP_SP_N4_021
dc.subject	Service standards
dc.subject	Customer satisfaction
dc.title	Service standards and customer satisfaction of ANZ Grindlays bank p.l.c.
dc.type	Summer Project Report-PGP
dc.pages	56p.
dc.identifier.accession	E6829
Appears in Collections:	1990-1995

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