Service standards and customer satisfaction of ANZ Grindlays bank p.l.c.

Abstract

This study aims to relook at the service standards and customer' satisfaction of Corporate Bank, ANZ Grind lays Bank. This covers all the aspects related to service. The attempt is to understand the customer’s needs ( most of which , are case-specific ), to draw general patterns related to customer's perception of ANZ, Grindlays and to see what systemic changes can be introduced to improve the service