Service quality at Hongkong Bank, Bangalore

Abstract

The following are the main findings of the survey. 1.Customers are quite satisfied with the Bank and have ranked the Bank in between very to quite satisfied for the various criteria measured. 2. The main flaw with the present service is that customers have to wait rather long in queue. However, the cheque box facility has gone-a long way in reducing this problem. 3. The staff is seem as being helpful and friendly. 4. The Bank is perceived as offering better service than other one in Bangalore. Faster service in certain areas, such as delivering ATM cards and reducing ATM down time is needed.