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| Issue Date | Title | Sub-Title | Author(s) | Journal Name | Volume Number | Issue Number | Pages |
| 1994 | A study of existing PMX accounts and consumer attitudes in Madras city; PEPSI Foods Ltd., Madras | - | Kiyawat, Gautam | | | | 33p. |
| 1994 | A study on customer satisfaction of service and spare parts operations at Bilaspur; Bharat Earth Movers Limited | - | Ramanujam, R | | | | 92p. |
| 1995 | A study on the level of customer satisaction; ANZ Grindlays Bank, Madras | - | Prasad, Rohit | | | | 51p. |
| 1995 | A survey to determine the service levels and costomer satisfaction in the car finance segment; SRF Finance Ltd. | - | Tewari, Mihir | | | | 39p. |
| 1989 | Alternatives for increasing efficiency in foreign trade department to enchance profitability and customer satisfaction; Grindlays Bank, Bangalore | - | Vohra, Rajil | | | | 73p. |
| 1997 | Are Indian companies ready for just-in-Time? | - | Mahadevan, B | IIMB Management Review | Vol.9 | Iss.2-3 | 85-92p. |
| 2015 | Assessment of customer-end requirements for internet of things devices | - | Tripathi, Abhesh Kumar ; Ramaswamy, Anantha Keerthi B. | | | | 84p. |
| 1997 | Balanced scorecard; Cargill Seeds India Private Limited | - | Alok Kumar | | | | |
| 2003 | Benchmarking of after sales service: Mapping perception of customer, dealer and service provider on INSTA service; Electrolux Kelvinator Limited, Gurgaon | - | Prabhat, Saumya | | | | |
| 2000 | Best practices of call centres; ANZ Grindlays Bank | - | Raghavendra, Anant K | | | | |
| 2011 | Building loyalty in consumer markets: The role of customer satisfaction | - | Mondal, Suman ; Baral, Bitangshu | | | | 71p. |
| 2002 | Challenges and issues in implementing knowledge management in a software off-shore development centre: Wipro Technologies | - | Jagannath, Krishna | | | | |
| 1989 | Competitive survey; Modi Xerox Limited, Bangalore | - | Raman, S | | | | 96p. |
| 1993 | Consumer satisfaction level of OTIS elevators | - | Bhujanga Rao, V | | | | 53p. |
| 1993 | Consumer satisfaction measurement suvey; Modi Xerox Ltd. | - | Achary, Subhasish | | | | 116p. |
| 2010 | Correlating net promoter score and customer satisfaction quotient for the philips healthcare segment; Philips | - | Thu-lasidas, Lakshmi | | | | 9p. |
| 1996 | Customer complaints handling system; Maruti Udyog Limited | - | Varshneya, Amit Chandra ; Rupam, Prasad | | | | |
| 1994 | Customer need analysis and competitive benchmarking; Godrej and Boyce | - | Kumar, Anjani | | | | 44p. |
| 1987 | Customer opinion survey: A report; Modi Xerox Limited | - | Dugal, Mohinder | | | | 87p. |
| 1986 | Customer opinion survey; Modi Xerox Limited, Pune and Bangalore | - | Gupta, Vivek | | | | 99p. |
